Cancellation and refund policy
Refund, cancellation, rescheduling, no-show, and work-started terms for Byte Pilotcore employment consultations.
Before work starts
If you cancel more than 24 hours before the appointment and no document review has begun, you may choose a full refund or one rescheduled appointment. Refund requests should be emailed to info@byte-pilotcore.digital with the booking name and date.
For distance bookings made as a consumer, mandatory withdrawal rights apply. If you ask us to begin reviewing documents during a withdrawal period, you expressly request early performance and may owe a proportionate amount for work completed. The right may expire once the service has been fully performed with the required consent and acknowledgement.
Late cancellation, rescheduling, and no-shows
With less than 24 hours’ notice, we may retain up to 50% of the consultation fee to cover reserved time and completed preparation. One late rescheduling may be offered where no deadline or capacity problem makes it impractical. If you do not attend and provide no notice, the appointment fee is non-refundable, although exceptional illness or emergency circumstances will be considered fairly.
Work already started
Document intake and substantive review count as started work. If you cancel after review begins, the refund is reduced by the reasonable value of work performed. Once the consultation and promised written follow-up are delivered, the fee is non-refundable except where the service was defective or a mandatory right applies.
There are no physical products, materials charges, shipping fees, subscriptions, or deposits in the standard consultations. A separately quoted engagement will state any special cancellation terms before acceptance.
When we cancel
If Byte Pilotcore cannot deliver the appointment, you may select a prompt replacement date or a full refund for the undelivered service. If time sensitivity means rescheduling would not help, we will refund the undelivered amount rather than hold the fee.
Processing refunds
Approved refunds are returned to the original payment method, normally within 7–10 working days after confirmation. Bank or provider posting times can add delay. We do not issue cash refunds for electronic payments.
Concerns about quality
Contact us within 14 days after delivery, explain the issue, and allow a reasonable opportunity to correct an incomplete written follow-up or other remediable problem. Statutory remedies remain unaffected. A disappointing employment outcome alone does not show that the consultation was defective.